Shipping & Returns

order processing

We make every effort to fulfill orders as quickly as possible. Notifications will be sent to alert you of when your order is being processed and again when it is being shipped·        

Disclaimer: Simply Gwen’s Creations has the right to make changes to any order due to supply or material shortages without changing color schemes or themes. Customers will be notified should Simply Gwen’s Creations is unable to replicate the same theme as the order placed.  

Shipping

We ship both domestically and to a select number of international destinations. Shipping times depend on your location in the USA, Canada, and the UK. The USPS site quotes, but does not guarantee, 2-8 business days for domestic delivery. International shipping is longer.

If a package can't be delivered due to an error entering your shipping address, Simply Gwen’s Creations is not responsible for any additional fees that may incur in order to reroute or reship the package.

Taxes

You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence or the country in which the package is shipped and received. Domestic & international shipping

RETURNS

If you are not happy with your purchase, we will gladly accept returns within 14 business day from date of receipt of your order . All items returned must be in good, resalable condition. Return shipping costs are the responsibility of the customer. We will not issue a refund if the returned items are damaged, used, or altered in any manner.

Items cannot be returned after 14 business days from the receipt of the original order.

Items purchased in the CLEARANCE section are final sale and cannot be returned.

refunds

Once an item has been returned and received back, we will inspect the item(s) to make sure they are in good, resalable condition. A refund, less the shipping cost and less the $5.00 restocking fee will be issued to your credit card (or original form of payment) within 5 to 7 business days.

CONTACT US

We are committed to providing customers with the highest level of excellence in our products and service. Please contact us with any inquiries via email at Simplygwenscreations@gmail.com